Refund Policy

1. Strategy Call Refund

We offer a 100% refund on our ₹499 strategy call fee if:

• We determine that we're not a good fit for your business
• You're not satisfied with the value provided during the call
• We cannot provide a clear path to scale your business
• You decide not to proceed with our services

Refund Timeline: Strategy call refunds are processed within 3-5 business days.

2. Service Refunds

For our ongoing marketing services, refunds are handled as follows:

• First 30 days: Full refund if you're not satisfied with our service quality
• 31-60 days: 50% refund for unused services
• After 60 days: No refunds, but you can cancel anytime with 30 days notice

3. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• Refund request must be made in writing via email
• You must provide specific reasons for the refund request
• You must have given us reasonable opportunity to address any concerns
• No refunds for services already delivered and accepted

4. Non-Refundable Items

The following items are non-refundable:

• Third-party advertising spend (Facebook Ads, Google Ads, etc.)
• Custom creative work that has been delivered and approved
• Setup fees after initial setup is completed
• Services used beyond the refund eligibility period

5. Refund Process

To request a refund:

1. Send an email to refunds@theurbanmedia.in
2. Include your name, contact information, and reason for refund
3. Provide any relevant documentation or evidence
4. We will review your request within 2 business days
5. If approved, refunds are processed within 5-7 business days

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• Services already provided and utilized
• Time and resources invested in your project
• Custom work completed specifically for your brand
• Third-party costs incurred on your behalf

7. Chargeback Policy

If you initiate a chargeback without first contacting us for a refund, we reserve the right to:

• Immediately suspend all services
• Retain all work product and intellectual property
• Pursue collection of any outstanding amounts
• Report the chargeback to relevant authorities if fraudulent

8. Refund Method

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to find an alternative refund method.

9. Currency and Processing

All refunds are processed in Indian Rupees (INR). International clients may be subject to currency conversion fees charged by their bank or payment processor.

10. Contact for Refunds

For all refund-related inquiries, please contact us: